Q: Can the players compete against each other individually or do they have to compete in teams?
A: The players can compete in either mode because any player who buzzes in locks out all the other players.

Q: How do I expand my quiz buzzer to support more players?
A: Simply purchase a "Player and Splitter" item for each additional player you wish to add to your system. This item is found under the "Extras and Accessories" section of the online catalog.

Q: What does the buzzer sound like?
A: The buzzer is a low pitch buzzzz sound.

Q: Are the new SuperBlue quiz buzzers compatible with the old version?
A: No, customers wishing to add players to an existing quiz buzzer system purchased before May 5, 2008 should go to the old catalog.

Q: How do I connect the quiz buzzer?
A: Plug the AC power adapter into the middle hole on the end of the controller (if not using a battery). Then connect the controller splitters (one or two depending on system size) into the two round silver jacks on each side of the AC adapter plug. If controller extension cords are used they are attached between the controller and the controller splitters. Next, attach the player splitters and then players. If player extension cords are used they are attached in line with the player cords. Note that it does not matter how the players are physically configured as long as everything is connected. Connect the cords firmly. Plug the AC adapter into a wall outlet. There is no on/off switch. Your quiz buzzer is ready to go!

Q: How long are the cords?
A: Each player cord is 10 feet long. Complete systems of 6 players or more also come with two 10 foot controller extension cords to help put distance between the controller and the players and also between the teams themselves, if teams are used. Extension cords are available in the online catalog or standard cords can be purchased in a store (see below).

Q: Can I use cords purchased from an electronics store for extensions?
A: Yes, the player cords are standard 2-conductor RCA style cords. A standard RCA male-female cord can be used for an extension. The jack on the controller is a standard 3.5mm 3-conductor type (two short 3.5mm to 2 RCA splitters come with each controller to interface the 3.5mm and RCA types). A male-female 3.5mm extension cord here puts more distance between the controller and the players. Both kinds of extension cords are also found in the online catalog.

Q: How long does a battery last?
A: Battery powered operation is optional. SVBZ quiz buzzers are designed to preserve battery life by staying off until someone actually buzzes in. That said, the new SuperBlue buzzers utilize high power LEDs which require more power than previous SVBZ quiz buzzers. Because of this, it is recommended that a fresh 9-volt battery be used for each new competition when not using the AC adapter. Battery drainage will also be less if, with the moderator reset version, the winner's light is not kept on for long periods of time.

Q: How do I install a battery?
A: Open the battery door on the back of the controller by pressing in on the door and sliding it off. Install a standard 9-volt battery and replace the door. 9-volt batteries are available at any electronics, grocery or convenience store and are also found in the online catalog. Disconnect the controller from the rest of the system when storing.

Q: Can the quiz buzzer be connected to my game show software?
A: No, SVBZ quiz buzzers are used to determine who buzzed in first but do not interact directly with a computer or software.

Q: Can the player modules be held in a player's hand?
A: Yes, both table-top and hand-held modes work great.

Q: Is my payment secure?
A: Yes, SVBZ uses PayPal as the secure and trusted credit card processor. When you are ready to make a payment, PayPal handles all the details through a secure https shopping cart. All sensitive payment information is kept internal to PayPal and is not disclosed to third parties, not even to SVBZ.

Q: How fast can I expect to receive my quiz buzzer?
A: Orders usually ship within two business days. Delivery is typically within 3 to 5 business days.

Q: Are international orders taken?
A: Yes, for Canada. International orders ship using USPS Priority International and delivery is typically within 6 to 10 days, barring customs delays. The buyer is required to pay any customs fees at the time of delivery.

Q: Are the quiz buzzers warrantied?
A: Yes, all SVBZ quiz buzzers are covered by a 5 year warranty. Should the quiz buzzer fail to function as originally designed or is unintentionally damaged, it will be fixed or replaced free of charge provided it can be returned to SVBZ. The buyer pays the cost of mailing the quiz buzzer to SVBZ. SVBZ pays the cost of mailing the quiz buzzer back. Mail the quiz buzzer using the postal system and with delivery confirmation to the following address:

SVBZ
PO Box 970603
Orem, UT 84097-0603